International Ordering & Logistics
# International Ordering & Logistics
Thank you for choosing us as your medical equipment supplier. Below is our shipping and logistics policy to ensure smooth delivery of your order.
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## Our Shipping Network
We ship worldwide from two main locations:
- **US Warehouse (MP EQUIPMENT GROUP)**
For orders destined for North America and nearby regions.
- **China Warehouse (ALLWILL GROUP)**
For orders destined for Asia, Europe, Africa, and most other international markets.
Our team will select the most efficient and cost-effective shipping route based on your location and equipment type.
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## Shipping Terms & Conditions
- **Shipping Policy**: No free shipping. All shipping costs are the responsibility of the buyer.
- **Shipping Methods**:
- Air freight (fast delivery, 3–10 business days)
- Sea freight (cost-effective for large/heavy equipment, 20–45 business days)
- Express courier (door-to-door for small parts and accessories)
- **Lead Time**:
- In-stock items: 3–7 business days for order processing and dispatch.
- Pre-order/ refurbished units: Lead time will be confirmed in your quotation.
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## Customs & Import Process
- **Buyer Responsibilities**: All import duties, taxes, customs clearance fees, and any additional charges at the destination are the sole responsibility of the buyer.
- **Our Support**: We will provide all required documentation, including commercial invoices, packing lists, and equipment certificates, to assist you with customs clearance.
- **Restrictions**: It is the buyer’s responsibility to verify and comply with all local import regulations for medical equipment in their country.
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## Contact Us for Logistics Support
If you have any questions about shipping, delivery times, or import requirements, please reach out to our team:
### US Office (MP EQUIPMENT GROUP)
- Email: service@mpequipmentgroupinc.com
- WhatsApp: +1 302 298 6253
### China Office (ALLWILL GROUP)
- Email: bin@haohaogan-int.com
- WhatsApp: +1 302 298 6253
Our logistics team will help you select the best shipping solution for your order.