FAQ

We operate two offices:
- US Office: 8350 ISIS AVE LOS ANGELES, CA
- China Office: Workshop Unit 3 On 1/F, Raleigh Centre, No. 9 Cheung Yee Street, Kowloon, Hong Kong

We serve customers worldwide from both locations.

### 2. What types of medical equipment do you sell?
We specialize in refurbished and used medical devices, including X-ray machines, ultrasound systems, patient monitors, and lab analyzers. All units are fully tested, calibrated, and certified before sale.

### 3. Are your products compliant with international standards?
Yes. All our equipment meets international safety and quality standards. We provide test reports, calibration certificates, and full documentation for every unit.

### 4. Do you offer any warranty?
Yes. We provide a 90-day standard warranty on all refurbished equipment, covering manufacturing defects and performance issues. Extended warranty options are available upon request.

## Order & Payment
### 5. How do I place an order?
You can send us an inquiry via the “Request a Quote” page, contact us directly by email/WhatsApp, or submit a business inquiry. We will respond within 24 hours with pricing and availability.

### 6. What payment methods do you accept?
We accept bank transfers (T/T), PayPal, and major credit cards. For large orders, we offer flexible payment terms subject to approval.

## Shipping & Delivery
### 7. Do you offer international shipping?
Yes, we ship worldwide. Please refer to our “International Ordering & Logistics” page for full details on shipping costs, delivery times, and customs procedures.

### 8. Who is responsible for customs and import duties?
All import duties, taxes, and customs clearance fees are the responsibility of the buyer. We will provide all required documentation to support your customs process.

## After-Sales & Support
### 9. Do you offer installation or training services?
We offer optional installation and training services at an additional cost, depending on your location. Contact us for details.

### 10. Can you repair or service the equipment after purchase?
Yes. Our “Repair Service” team provides global maintenance and repair support. Please contact us with your equipment details for assistance.